Pricing and policy

Marketplace. Each tutor sets their own hourly rate, shown on their card and profile. A session costs the rate times its length (1, 1.5 or 2 hours). For example, a 90-minute session with a $60/hour tutor is $90.

• Your first session with a tutor you haven't had before is half price ($45 in the example). There's no free trial.
• Later sessions, and a new booking with a tutor you've had before, are at the regular rate.

IHAE Launch Program. $100 per 90-minute session, including the first session. One session a week for about 3 months, with a progress report from IHAE every week. The 15-minute consultation before you start is free.

The price you see is the full price. No service, booking or card fees are added at checkout. Prices are in U.S. dollars.

Online card payment isn't open yet. Before your first session, we confirm the price and how to pay. The card steps below apply once we tell you card payment is on for your account.

1. When you book, you save a card. Nothing is charged.
2. About 24 hours before each session, we place a hold for its price. The money stays on your card and shows as pending.
3. After the session, the hold becomes a charge when your tutor marks it complete. If nobody does, it's marked complete automatically about 2.5 days after the session ends, so the hold doesn't expire.
4. You get a receipt by email, and it stays in My account, under Payments.

Launch Program sessions are charged the same way, one session at a time. Weeks without a session aren't charged.

With a debit card, a hold lowers your available balance until it's charged or released. When a hold is released, your bank may take a few days to show it.

Cards are saved with our payment processor, Stripe. IHAE never sees or stores your full card number. For a student under 18, the parent or guardian on the account pays.

After a first session, you can choose Continue weekly. Before you confirm, we show the day, time and price per session. By confirming, you agree that:

• a session is booked every week at that time, until you or the tutor stop;
• each session is charged to your saved card at that price, after it's taught;
• the price stays the same for as long as that weekly schedule runs.

Stop at any time, online: My account, then My tutors, then Stop sessions. It takes effect right away, and every upcoming session is canceled at no cost, even one less than 24 hours away.

We email you the terms when weekly sessions start, and a reminder of the price and how to stop once a year while they continue. If the price ever has to change, we email you 7 to 30 days before it applies, with how to stop.

• We tell you by chat and email, and try again every hour.
• Update your card in My account and we retry right away.
• If there's still no hold 3 hours before the session, it's canceled at no cost and your tutor is told. Tutors never teach a session that isn't covered.

Marketplace

• You cancel 24 hours or more before: free.
• You cancel less than 24 hours before: 50% of the session price.
• The student doesn't show up: full price.

IHAE Launch Program

• You cancel 24 hours or more before: free, and the session is rescheduled.
• You cancel less than 24 hours before: free, but a makeup session isn't guaranteed.
• The student doesn't show up: full price.

Either plan

• Your tutor cancels or moves the session: free (Launch sessions are rescheduled).
• Your tutor doesn't show up: full refund.
• You stop weekly sessions or the Launch Program: free.

The 24-hour line is counted from the session's current start time. The late fee covers time your tutor kept for you and usually can't fill at short notice; your tutor receives their share of it.

Cancel a session in My account, under Sessions. To move one, message your tutor in chat; moving a session costs nothing, and the hold is placed again for the new time.

You get money back when:

• your tutor didn't show up, or was more than 15 minutes late: full refund;
• the session was cut short but charged in full: refund for the missing time;
• you were charged twice, or the wrong amount: the difference;
• your tutor broke our conduct rules: full refund;
• a problem on IHAE's side stopped the session: a refund or a free makeup session, your choice.

Not the right fit. A session taught as booked isn't refunded because the tutor wasn't the right fit. That's why the first session with each new tutor is half price. Tell us within 48 hours and we'll help you find another tutor, whose first session is half price too.

• Message the IHAE team in chat within 48 hours of the session. Tutors are paid after this window, so problems raised in it are the quickest to fix.
• We check the session record, the tutor's report and your messages, and reply in the same chat.
• Refunds go back to the card you paid with and usually show up in 5 to 10 business days.
• Found a problem later? Still tell us. We look at every case.

Nothing here limits your right to dispute a charge with your card issuer. Talking to us first is usually faster.

Stop at any time, online in My account or by telling us. Upcoming sessions are canceled and not charged. Sessions already taught are charged as usual. There's no fee for stopping early and no minimum number of sessions.

• Marketplace: you receive 80% of what the family paid for each session, including late-cancellation fees.
• Families you bring with your invite link: you receive 90% instead. It counts for families who hadn't contacted you on IHAE before joining.
• The half-price first session halves your share for that session too.
• Launch Program: $50 per session.
• You're paid through Stripe 48 hours after the session. If a family is refunded, your share of the refunded amount is taken back.
• Never take payment outside IHAE. It breaks our terms and leaves both sides without protection.

If we change these prices or rules, we update the date above and email account holders at least 7 days before the change applies. A change never affects a session already charged.

Ask the IHAE team with the chat button on any page, or email josephkim@ihaelearning.com. This page is part of our Terms of service.